Refund & Return Policy

SalesBook delivers web and mobile software services, digital features, workflow templates, and database storage. Due to the immediate availability and digital nature of these services upon activation or payment, traditional physical returns or physical product replacements do not apply.

You may cancel your SalesBook subscription at any time through your account management panel or by contacting our support team:

Effective date of cancellation

Cancellation will stop all future automatic renewals and recurring billing charges.

Continued access

Following cancellation, you will retain access to the paid features of the Application through the end of your current pre-paid billing cycle.

No prorated refunds

Except as explicitly provided under Section 3 or required by mandatory local consumer protection laws, we do not provide partial or prorated refunds for mid-cycle cancellations.

We aim to ensure satisfaction with our software. Refund requests are evaluated under the following criteria:

First-time subscription cooling-off period

If you are a new subscriber and submit a refund request within 7 calendar days of your initial purchase, you may be eligible for a full refund, subject to verification that the service was not abused.

Technical non-performance

If a technical failure on our end prevents you from accessing core functionality for an extended period, and our technical team is unable to resolve the issue within a reasonable timeframe, a full or partial credit/refund may be granted at our discretion.

Duplicate charges

In the event of a billing error or duplicate charge resulting from a system malfunction, a full refund of the duplicate amount will be processed immediately upon verification.

Refunds will not be issued under the following circumstances:

• Change of mind or lack of usage after the initial 7-day cooling-off period has expired.
• Failure to cancel a recurring subscription prior to the scheduled renewal date.
• Account suspension or termination resulting from a breach of our End User License Agreement (EULA).

If your SalesBook subscription or feature purchase was conducted through a third-party application store (such as Google Play or Apple App Store), the payment processing and refund terms are governed directly by that respective platform:

Google Play purchases

Refund requests must be submitted directly through your Google Play Account order history according to Google Play's standard refund policies.

Direct web purchases

Subscriptions purchased directly via salesbook.shongololodigital.com are processed by Shongololo Digital and handled under this document.

To request a refund for a direct web purchase, please follow these steps:

• Submit a written request to our support team within the applicable timeframe.
• Include your registered account email, order/transaction ID, purchase date, and a detailed reason for the refund request.
• Our billing team will review your request and issue a formal response within 3 to 5 business days.

We encourage users to contact our support team directly to resolve any billing concerns prior to filing a bank chargeback or payment dispute. Unwarranted chargebacks may result in account suspension and loss of access to stored business data pending dispute resolution.

Shongololo Digital reserves the right to modify or update this Refund & Return Policy at any time. Any changes will become effective upon publication on our website or within the Application. Your continued use of SalesBook following any updates indicates your acceptance of the revised policy terms.

For any questions regarding billing, cancellations, or refund requests, please reach out to our billing team:

Responsible entity

NUERA WEALTH CODE (PTY) LTD (t/a Shongololo Digital)

Information Officer

Christian Strauss Bornman

Email

christian.bornman@gmail.com

Application web address

salesbook.shongololodigital.com

Location

Lydenburg, Mpumalanga, South Africa